Continued from Wednesday.
Implementation of the Drift code on my website, to enable clients to use the app, took under five minutes, as I use header includes.
As I have tested out the application, I have found that it sends emails to the user to remind them of their appointment with you and also saves their email in the Drift application.
So, my concern with getting the prospect’s phone number in the initial conversation with the bot is moot. As the appointment approaches, I can directly contact the client and make calling arrangements on my own. I can even communicate using the email link for appointment confirmation via the Drift app to ask for the phone number.
Drift has a mobile app which allows you to respond to website messages while you are out of the office and on the go. Talk about instant communication!
Once the appointment is scheduled by the prospect, within seconds the appointment appeared in my own Google Calendar. I was even able to select my own Google category for incoming calls so they would be marked and colored properly in my calendar.
I have to say that the Drift app has some very nice new features that I have not seen before in other calendaring or messaging apps. I do like some of the automation features and the ability to interact with prospects immediately when they really have a question while they are sitting on my website.
I do recommend that you check out the free version of Drift. At the very minimum, you will have a really nice website chat app and if you upgrade, you will get some really nice features that are unique to Drift – like the bot, team settings, and auto response functions.