Tag Archives: Reviews

Rebecca McCord – Virginia Tech Graduating Senior

Rebecca A. McCord, Virginia Tech Senior
Rebecca A. McCord, Virginia Tech Senior

Our very own Rebecca A. McCord is a graduating senior at Virginia Tech.  She is seeking full-time employment in the Washington D.C. region in the national defense and/or security field.

Her major is BAIS in National Security and Foreign Affairs with minors in Leadership, Russian, International Public Policy and Global Engagement.

You can see Rebecca A. McCord’s  full resume and curricula vitae on the Wix website that, by the way, she built herself.

Rebecca has been my Executive Assistant for several years. Although my firm will miss her for her exceptional qualifications and head for business, it is time for her make a difference in the world around her.

A person of unique qualifications, Rebecca A. McCord brings to the table a very strong work ethic, desire to make our country strong in the global order and global marketplace, and a desire to succeed. She speaks Russian and French. Rebecca will be graduating in May 2019 but is scheduling job interviews now for full time employment after graduation.

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Why Reviews Matter

Yes I love to take pics of my food for reviews.
Yes, I love to take pics of my food for reviews.

As a Google Local Guide, I review every place I visit and every place I eat. With over 300 reviews and photos uploaded to Google, I am just one of many who are helping Google index local businesses, build reviews and improve the accuracy of Google Maps.

Google does not pay me for these services, but I do receive special Google branded products and other perks for being a Google Local Guide.

Here’s what I’ve found out as I travel my local area.

  1. Reviews really do matter.
  2. People actually look at the photos I post for about a business.
  3. Negative reviews mean I probably won’t visit.
  4. I am constantly evaluating my store or restaurant experience.
  5. If I receive poor service, I will write about it.
  6. Even for lower end restaurants food presentation is important.
  7. People actually read what I post about a business.
  8. I do not tell business owners I am reviewing them.
  9. I myself select who I trade with based on online reviews.
  10. Reviews are more important than a nice website.

The bottom-line is that you are on display and being rated with every phone call, every visit, every plate that is served. You may have the best website, but if your visitors do not receive the royal treatment when they call or visit, you’ll set yourself up for a negative review. Get several and they can damage your business and sales!

To get savvy help in writing rebuttals to negative reviews, contact us today.

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SMS Scheduler Reviewed

Nancy McCord is a Google and Bing Partner
Nancy McCord is a Google and Bing Partner

SMS Scheduler is a productivity time saver for me. I wanted to share with you why I use it. No, I am not being paid by the app owner to write this. I am just a fan.

I have four remote working employees. Although we use TeamUp, my staff is busy and this is not a full-time job for them. I have found that by sending scheduled text messages about deadlines on a schedule and reminder notices on a schedule, I keep my remote staff focused on meeting my project deadlines.

I found the app for Android in the Google Play store. I am sure they have a version for iPhone as well. Make sure when you do your installation that you follow the brief but important instructions on how to override a setting so the app will work.

Here are several examples of texts I sent to my staff on specific due dates.

Your social media is in. Please have your loads done by Sunday night.

Make sure you do topics and loads today, as well as WordPress loads.

Please make sure you have updated TeamUp with a new date or mark your things as done.

My staff just finally figured out that I was using an automated messaging service, as I do change the messages. But for me, having reminders scheduled has allowed me to let go of some of the important follow up tasks and spend more time on client projects.

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SMS Scheduler Reviewed

Girl holding iPhone 6 Space Gray with service Pinterest
Use SMS Scheduler to be more productive in your day and stay in touch.

SMS Scheduler is an Android app that I am using to schedule text messages to my team and now family. You can download it yourself in the Google Play store.

First, I am not being paid for this review, I just found the app and love it.

Here’s how I am using SMS Scheduler

Create Repeat Reminder Messages for Employees

I use SMS Scheduler to create and send out messages to my team:

  • to remind them of weekly deadlines
  • to remind them of the weeks they will be paid
  • to encourage them to update TeamUp with their work status

Create Repeat Messages to Uplift My Kids

I use SMS Scheduler to create and send out messages to my kids and family.

  • send uplifting personal notes, quotes, and reminders to call
  • remind kids to check bank statements in family Google Drive
  • to let them know my personal travel schedule

Not only does the app send out messages in bulk to multiple people easily at one time, but you can set these messages up to send once, or to repeat weekly, monthly or yearly.

I just recently sent a message to all of my kids to remind them of their big brother’s birthday and to make sure to send him a Happy Birthday note.

Inside the app, I like that I can see a history of my sends and even repeat a message from the history. Personally for me, with family members, I set up weekly notes, but then once a week change them up and let them to go out on the original schedule, that way my kids don’t even know I am using an app to stay in touch with them on a regular basis.

I have even used the app to send myself text reminders of important things I need to do or see.

SMS Scheduler – an app that has become part of my productivity arsenal.

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Drift – Much More Than a Messaging App – Part Two

Continued from Wednesday.

The Drift messaging app for websites is on target with my needs.
The Drift messaging app for websites is on target with my needs.

Implementation of the Drift code on my website, to enable clients to use the app, took under five minutes, as I use header includes.

As I have tested out the application, I have found that it sends emails to the user to remind them of their appointment with you and also saves their email in the Drift application.

So, my concern with getting the prospect’s phone number in the initial conversation with the bot is moot. As the appointment approaches, I  can directly contact the client and make calling arrangements on my own. I can even communicate using the email link for appointment confirmation via the Drift app to ask for the phone number.

Drift has a mobile app which allows you to respond to website messages while you are out of the office and on the go. Talk about instant communication!

Once the appointment is scheduled by the prospect, within seconds the appointment appeared in my own Google Calendar. I was even able to select my own Google category for incoming calls so they would be marked and colored properly in my calendar.

I have to say that the Drift app has some very nice new features that I have not seen before in other calendaring or messaging apps. I do like some of the automation features and the ability to interact with prospects immediately when they really have a question while they are sitting on my website.

I do recommend that you check out the free version of Drift. At the very minimum, you will have a really nice website chat app and if you upgrade, you will get some really nice features that are unique to Drift – like the bot, team settings, and auto response functions.

 

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Drift – Much More Than a Messaging App – Part One

Nancy McCord
“Just Nancy” – My Point of View for Today.

Drift , it’s not what you would expect. This new application is much more than a simple messaging app. It is a robust website and lead generating tool you embed right in your website code.

Yes messaging and online chat is what it does, but the paid version (although pricey for the month  about $50), really puts your website to work.

First, know that their site does not work in Internet Explorer (the site will appear like a blank screen where nothing loads), but definitely works in Google Chrome.

Second, know that I am not being paid for this review. I just like the app and am interested in using it for my own website. The team at Drift asked me to look at their app as I am a user of Calendly and have written about that app before on my blog.

You can check out my online Drift profile.

You can check out my Drift online scheduling app.

View Drift in action on my website.

Here’s what I like about Drift – (I am using the free version.)

It is relatively easy to use. I did full customization of my Drift account, messages, and profiles in about 30 to 40 minutes. I was able to add my bio, image, social media profiles and company information. It was not hard and they have some really nice tutorials you can watch on YouTube.

I was able to customize the apps colors to match my website. You are offered font colors and even font styles to help you make it match your website.

I was able to customize most of the messages that clients see. Not only could I choose what the chat bubbles would say when I was online and offline, but I could select the days and hours to be available. The paid version will match your availability of your Google Calendar and does have other very nice features.

They have a very neat bot that helps to book your online appointments. I thought that was actually very cool. I wished that the free service had at least one or two options to customize bot messages, like when scheduling an appointment making sure to ask for the prospect for their phone number.

Now the paid version has a robust use of the bot and I can think of many uses for that feature. If you are running an ecommerce store you can preload FAQ’s for the bot to answer to help users and save your team time. That is very cool!

Check back on Wednesday for more of my candid thoughts and review on Drift.

 

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