There’s Still a Need for the Personal Touch

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McCord Web Services is one of the few Google Partners in the Fredericksburg, Virginia area.

With our world being accessed from our fingertips via a smartphone, tablet or desktop, the personal touch has now become even more important than ever before.

Case in point, as I am new in the area and have tons of questions and issues with banking, moving my business, and other nagging details, it is great to find what I need online fast, but when I don’t… I want to talk to someone fast – not leave a message, get my answer now!

I am like every customer who comes to yours and my website. We want information, but when we want to talk to someone, we want the personal touch and we want it fast!

For me it is about staying connected. I am now using Google Voice as my business phone and am solely using my smartphone for business as I am immediately on with a prospect just about any time of day.

For clients in service areas like plumbing, pest control, and even lawyers this new customer-craved immediacy now translates into having a chat function on their website with real operators to take messages 24/7. It’s the personal touch but one that gives you as the business owner freedom so you are not working at all hours.

For smaller businesses, it is about being reachable by prospects who want to chat, schedule an appointment to chat further or to get a fast question answered.

If you need solutions to bring your website up to speed to take advantage of this new immediacy need contact us at McCord Web Services, we’re the Virginia Web Visibility Experts.