Here’s the situation… my husband and I ordered two Astria Envy Fireplaces (InnovativeInnovative Hearth Products) from our builder back in August. That’s over 13 weeks ago, we have been given a number of shipping dates. Here’s what we have been told: Today: “Astria has informed him that the fireplaces will not…
Reviews
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Try It Friday – Pocket
This is a great app for consolidating your reading so you can view articles across multiple devices. It’s called Pocket and I love it. Find out why.
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5 Tips on How to Write a Response to a Bad Review
I’ve had two customers in the last two weeks have near heart attacks over negative reviews that they have found online about their business. In both cases the business owners wrote angry responses and then asked me for help. Here are five tips on how to write a good response…
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Online Reviews Can Damage Your Sales
Here’s a comment I found on Yelp about one of the businesses I cross paths with that when I saw it I cringed for them: “…Terrible. My 8 year old was like, “OMG MOM what happened?” Called her to adjust, try to fix, whatever, she was rude and condescending beyond…