{"id":4398,"date":"2016-07-13T03:38:29","date_gmt":"2016-07-13T07:38:29","guid":{"rendered":"http:\/\/www.mccordweb.com\/weblogs\/?p=4398"},"modified":"2016-07-08T16:51:11","modified_gmt":"2016-07-08T20:51:11","slug":"tips-on-handling-a-bad-review","status":"publish","type":"post","link":"https:\/\/www.mccordweb.com\/weblogs\/2016\/07\/13\/tips-on-handling-a-bad-review\/","title":{"rendered":"Tips on Handling a Bad Review"},"content":{"rendered":"<figure id=\"attachment_4019\" aria-describedby=\"caption-attachment-4019\" style=\"width: 174px\" class=\"wp-caption alignright\"><a href=\"http:\/\/www.mccordweb.com\/weblogs\/wp-content\/uploads\/2015\/04\/brite-idea.gif\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4019\" src=\"http:\/\/www.mccordweb.com\/weblogs\/wp-content\/uploads\/2015\/04\/brite-idea.gif\" alt=\"Bright Idea Tips for Handling a Bad Review\" width=\"174\" height=\"163\" \/><\/a><figcaption id=\"caption-attachment-4019\" class=\"wp-caption-text\">Bright Idea Tips for Handling a Bad Review<\/figcaption><\/figure>\n<p>Sometimes a well meaning friend will send you a link to a bad review about you or your business that they found online and it can spoil your day. Here are a few things to know about how to handle a bad review.<\/p>\n<p><strong>Not all bad reviews need a response<\/strong><br \/>\nNot everything needs you to respond. In some cases a response may be worse than just letting the review stay out there. If you do decide to write a response, take a deep breath. Never respond to or write a rebuttal when you are upset or angry. Take time to craft a thoughtful response and be conciliatory in your comments. Acknowledge the feelings of the reviewer.<\/p>\n<p><strong>You cannot please everyone<\/strong><br \/>\nThis is hard for some business owners, but you cannot please everyone every time. Take the bad along with the good and know that there are simply some \u201ctrolls\u201d out there that get their jollies crushing you online.<\/p>\n<p><strong>Consider the review placement<\/strong><br \/>\nIf the review is on Google+, Yelp, or another highly visible site, I do recommend that you consider writing a rebuttal. If appropriate, I would encourage you to even contact the client \u2013 if they have given enough information for you to identify them and see if you can fix the problem. A customer who has had a problem resolved can be your biggest advocate. Don&#8217;t forget to ask them to update their review after you have fixed the problem. If the review is not on a high profile site, know that even then, it may still be visible to others and may still need your attention.<\/p>\n<p><strong>Move forward and learn from any errors<\/strong><br \/>\nIf you did get a bad review that is warranted, use the opportunity as a chance to retrain staff or challenge your current processes. You can really learn a lot about how customers perceive you from reviews even bad ones.<\/p>\n<p>Move forward after a bad review, remember you&#8217;ve pleased plenty of other customers and stay focused on what you do right and work to improve areas where you may be weak.<\/p>\n<p>Need help solving a problem like a bad review?\u00a0 Visit our website at <a href=\"http:\/\/www.McCordWeb.com\">www.McCordWeb.com<\/a> to find out how we can help today.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sometimes a well meaning friend will send you a link to a bad review about you or your business that they found online and it can spoil your day. Here are a few things to know about how to handle a bad review. Not all bad reviews need a response Not everything needs you to respond. In some cases a response may be worse than just letting the review stay out there. If you do decide to write a response, take a deep breath. Never respond to or write a rebuttal when you are upset or angry. Take time to craft a thoughtful response and be conciliatory in your comments. Acknowledge the feelings of the reviewer. You cannot please everyone This is hard for some business owners, but you cannot please everyone every time. Take the bad along with the good and know that there are simply some \u201ctrolls\u201d out there that get their jollies crushing you online. Consider the review placement If the review is on Google+, Yelp, or another highly visible site, I do recommend that you consider writing a rebuttal. If appropriate, I would encourage you to even contact the client \u2013 if they have given enough information for you to identify them and see if you can fix the problem. A customer who has had a problem resolved can be your biggest advocate. Don&#8217;t forget to ask them to update their review after you have fixed the problem. If the review is not on a high profile site, know that even then, it may still be visible to others and may still need your attention. Move forward and learn from any errors If you did get a bad review that is warranted, use the opportunity as a chance to retrain staff or challenge your current processes. You can really learn a lot about how customers perceive you from reviews even bad ones. Move forward after a bad review, remember you&#8217;ve pleased plenty of other customers and stay focused on what you do right and work to improve areas where you may be weak. Need help solving a problem like a bad review?\u00a0 Visit our website at www.McCordWeb.com to find out how we can help today.<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[328,357,264,29],"tags":[438,243,181],"class_list":["post-4398","post","type-post","status-publish","format-standard","hentry","category-google-plus","category-news-trends","category-application-reviews","category-bright-idea-tips","tag-google","tag-reviews","tag-tips"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Tips on Handling a Bad Review | The Web Authority<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mccordweb.com\/weblogs\/2016\/07\/13\/tips-on-handling-a-bad-review\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tips on Handling a Bad Review | The Web Authority\" \/>\n<meta property=\"og:description\" content=\"Sometimes a well meaning friend will send you a link to a bad review about you or your business that they found online and it can spoil your day. Here are a few things to know about how to handle a bad review. Not all bad reviews need a response Not everything needs you to respond. In some cases a response may be worse than just letting the review stay out there. If you do decide to write a response, take a deep breath. Never respond to or write a rebuttal when you are upset or angry. Take time to craft a thoughtful response and be conciliatory in your comments. Acknowledge the feelings of the reviewer. You cannot please everyone This is hard for some business owners, but you cannot please everyone every time. Take the bad along with the good and know that there are simply some \u201ctrolls\u201d out there that get their jollies crushing you online. Consider the review placement If the review is on Google+, Yelp, or another highly visible site, I do recommend that you consider writing a rebuttal. If appropriate, I would encourage you to even contact the client \u2013 if they have given enough information for you to identify them and see if you can fix the problem. A customer who has had a problem resolved can be your biggest advocate. Don&#8217;t forget to ask them to update their review after you have fixed the problem. If the review is not on a high profile site, know that even then, it may still be visible to others and may still need your attention. Move forward and learn from any errors If you did get a bad review that is warranted, use the opportunity as a chance to retrain staff or challenge your current processes. You can really learn a lot about how customers perceive you from reviews even bad ones. Move forward after a bad review, remember you&#8217;ve pleased plenty of other customers and stay focused on what you do right and work to improve areas where you may be weak. Need help solving a problem like a bad review?\u00a0 Visit our website at www.McCordWeb.com to find out how we can help today.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mccordweb.com\/weblogs\/2016\/07\/13\/tips-on-handling-a-bad-review\/\" \/>\n<meta property=\"og:site_name\" content=\"The Web Authority\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/mccordweb\" \/>\n<meta property=\"article:published_time\" content=\"2016-07-13T07:38:29+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.mccordweb.com\/weblogs\/wp-content\/uploads\/2015\/04\/brite-idea.gif\" \/>\n<meta name=\"author\" content=\"Nancy McCord\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@mccordweb\" \/>\n<meta name=\"twitter:site\" content=\"@mccordweb\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nancy McCord\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.mccordweb.com\\\/weblogs\\\/2016\\\/07\\\/13\\\/tips-on-handling-a-bad-review\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.mccordweb.com\\\/weblogs\\\/2016\\\/07\\\/13\\\/tips-on-handling-a-bad-review\\\/\"},\"author\":{\"name\":\"Nancy McCord\",\"@id\":\"https:\\\/\\\/www.mccordweb.com\\\/weblogs\\\/#\\\/schema\\\/person\\\/7499f3ac0b008bc0e5b7a138ac1dc0ba\"},\"headline\":\"Tips on Handling a Bad Review\",\"datePublished\":\"2016-07-13T07:38:29+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.mccordweb.com\\\/weblogs\\\/2016\\\/07\\\/13\\\/tips-on-handling-a-bad-review\\\/\"},\"wordCount\":391,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.mccordweb.com\\\/weblogs\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.mccordweb.com\\\/weblogs\\\/2016\\\/07\\\/13\\\/tips-on-handling-a-bad-review\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/www.mccordweb.com\\\/weblogs\\\/wp-content\\\/uploads\\\/2015\\\/04\\\/brite-idea.gif\",\"keywords\":[\"Google\",\"Reviews\",\"Tips\"],\"articleSection\":[\"Google Plus\",\"News &amp; Trends\",\"Reviews\",\"Tips\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.mccordweb.com\\\/weblogs\\\/2016\\\/07\\\/13\\\/tips-on-handling-a-bad-review\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.mccordweb.com\\\/weblogs\\\/2016\\\/07\\\/13\\\/tips-on-handling-a-bad-review\\\/\",\"url\":\"https:\\\/\\\/www.mccordweb.com\\\/weblogs\\\/2016\\\/07\\\/13\\\/tips-on-handling-a-bad-review\\\/\",\"name\":\"Tips on Handling a Bad Review | The Web Authority\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.mccordweb.com\\\/weblogs\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.mccordweb.com\\\/weblogs\\\/2016\\\/07\\\/13\\\/tips-on-handling-a-bad-review\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.mccordweb.com\\\/weblogs\\\/2016\\\/07\\\/13\\\/tips-on-handling-a-bad-review\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/www.mccordweb.com\\\/weblogs\\\/wp-content\\\/uploads\\\/2015\\\/04\\\/brite-idea.gif\",\"datePublished\":\"2016-07-13T07:38:29+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.mccordweb.com\\\/weblogs\\\/2016\\\/07\\\/13\\\/tips-on-handling-a-bad-review\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.mccordweb.com\\\/weblogs\\\/2016\\\/07\\\/13\\\/tips-on-handling-a-bad-review\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.mccordweb.com\\\/weblogs\\\/2016\\\/07\\\/13\\\/tips-on-handling-a-bad-review\\\/#primaryimage\",\"url\":\"http:\\\/\\\/www.mccordweb.com\\\/weblogs\\\/wp-content\\\/uploads\\\/2015\\\/04\\\/brite-idea.gif\",\"contentUrl\":\"http:\\\/\\\/www.mccordweb.com\\\/weblogs\\\/wp-content\\\/uploads\\\/2015\\\/04\\\/brite-idea.gif\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.mccordweb.com\\\/weblogs\\\/2016\\\/07\\\/13\\\/tips-on-handling-a-bad-review\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.mccordweb.com\\\/weblogs\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Tips on Handling a Bad Review\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.mccordweb.com\\\/weblogs\\\/#website\",\"url\":\"https:\\\/\\\/www.mccordweb.com\\\/weblogs\\\/\",\"name\":\"The Web Authority | McCord Web Services News\\\/Blog\",\"description\":\"Smart Digital Marketing, Real Business Results - 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