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Setting up multiple email accounts
Detailed Instructions for Microsoft Outlook and Outlook Express
When you want to reply to mail that has come to another address on your Web site like support, info or sales, what do you do? Your default e-mail address will show your name not the department name that you want the mail to have come from.
Perhaps you want to give the illusion that your company has many separate departments, how do you set up your e-mail program to respond with several different account names when composing correspondence?
The answer is to set up multiple account names in Outlook or Outlook Express and then choose the one you want when you are composing your outgoing note.
The instructions are the same for either Outlook or Outlook Express. The first most important step is to find out your primary e-mail incoming mail and outgoing mail information before trying to set up any accounts.
How To Get Your Primary Internet Mail Information
- Open Outlook or Outlook Express, click on Tools on the top menu bar and then Accounts.
- Select your main account under the Mail Tab and then click Properties.
- Click the Server Tab.
- Write down the information appearing on the page POP3 and SMTP boxes or other server type as well as your account name and password.
- Click Cancel. We will use the above information in setting up each new account.
How To Set Up New Account Names
- Open Outlook or Outlook Express, click on Tools on the top menu bar and then click on Accounts.
- Click on the Mail Tab and click Add and then select Mail.
- Enter your name (you will change this later so just enter anything). Click Next.
- Enter the e-mail address for the account you are setting up, like support@yourdomainname.com.
- Select the server type for your main Internet Mail access in the drop down box.
- Enter the POP3, SMTP or other server addresses that you wrote down in the first section about your primary Internet mail information. As an example, my server is a POP3 from the drop down box selection, in the first line incoming mail, my address is something like: postoffice.net.att.net. The second line is something like: mailbox.att.net. Click Next.
- Enter your primary Internet mail information name and password that you wrote down in the first section here. Click Next. Click Finish. You are almost done, don't stop now!
- You will now see on the Mail accounts screen the new account that you just made highlighted in grey. Double click on it.
- Change any information that you want. Make sure that the first line is descriptive like Support Department or something on those lines. Under user information enter the account name as name, your company name as organization, and the e-mail address as the account e-mail address you are setting up (support@yourdomainname.com). The reply address should be the same as the line above.
- Uncheck the box at the bottom that says Include This Account When Receiving Mail Or Synchronizing. Click Apply and then Okay.
- You are ready to enter another account name in the same fashion.
- When you respond or send an e-mail on the compose screen. Go to the far right side of the page at the end of the From line and you will see a down arrow. Click on it, and it will show you the mail accounts set up to use as the sender for your correspondence. Select one and you are ready to start composing your note.
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Our Recommendations
We recommend setting up an account on Outlook/Express for your info, sales, service, support, employment, and Webmaster accounts. You may want to set up an account for every email account on your Web site.
If you are not sure what your account names are, contact our Service Department and we will e-mail you a list of the names in use on your Web site.
