Category Archives: Google Ads Services

Google Ads New Call Ads and Call Recording

Call recording is new for Google Ads. Rolled out this past week in many of our client accounts is a feature to record and hold for 30 days calls from call extensions and the use of Call Ads in your account.

To enable these new call recording options, click into your campaign tab and then select settings > account. Then open the Call section and select to allow call recording. You will need to accept Google’s EULA.

To listen to call recordings, you will go to the Reports tab at the top and then create a report of the date range of your choosing for calls and call extensions. Google will auto populate a report with links to listen to actual calls.

What we have found is that for some clients based on the recordings, we are moving them to a call schedule for their business open times and not showing click to call and call extensions when the business is not open.

For others, we are finding that the call recordings validate the usefulness of using Google Ads and a budget increase may be warranted to get more activity.

Please note that calls from your website if you are using this conversion type will not be recorded only those associated with Call Extensions.

For us, we find that this extra option allows us as account managers to do a reality check on the phone call traffic we are driving with click activity. For clients. the call recordings will allow validation of responses taken by staff to fine tune a message or increase training to better serve customers and potential prospects from their first phone contact after a click.

We invite you to find out more about our Google Ads services and our Google Partner status on our website.

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Conversion Tips for Getting the Most from Google Ads

My firm manages over $3 million in ad spend for clients in Google Ads yearly. As a result, we see opportunities for improvement in regards to conversion tracking across multiple accounts in diverse industries.

My Tips on Conversion Tracking

  1. Always track website contact forms.
  2. Try to track website phone calls.
  3. Do not change key conversion actions.
  4. Use Position-Based attribution.
  5. Set your cookie for 30 to 60 days.
  6. Add additional conversion actions for promotions.
Nancy C. McCord, Owner of McCord Web Services LLC
Nancy C. McCord, Owner of McCord Web Services LLC

One of the most important aspects to conversion tracking is to select key conversion actions and to NOT change them in the Google Ads conversion control panel or Google Analytics.

We have recently had several situations where well-meaning marketing staff deleted conversion actions thinking that there would be no harm in doing so, but as a result the smart bidding algorithms in Google Ads were negatively impacted and performance dropped quickly in the account.

I have found that when a customer is changing the conversion actions for promotions and they do not have key conversion actions that are always in the account, bidding algorithms are easily confused and cost per click and cost per conversions will increase, sometimes dramatically.

Assure that if you track website phone calls and email form completions that you always keep these running as conversion actions. Do not move in and out of  conversion actions unless you use manual bidding.

Let Smart Bidding Algorithms Do the Heavy Lifting for You

Once you have your conversion action strategy in place, wait to accrue 15 conversions in a 30 day period and then test the use of smart bidding options like maximize conversion or Target CPA bidding for your account.

Make sure to do routine checks at 2 weeks, 30 days, and 60 days to assure that these algorithms are actually delivering results with a cost per conversion that works for your business. Most accounts will benefit from the use of smart bidding based on Google’s machine learning and AI, but not all.

 

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