Be a Part of Our Test on Facebook

I am in the process of creating a new white paper on if moving your posting times on Twitter and Facebook increase your level of engagement. Additionally, I am testing the number of posts that fans like to see on Facebook. I invite you to become a part of the process and get our white paper when we publish it for free.

Here’s how to participate:

Facebook McCordWeb
On this Facebook business page, we are posting five times a day. We would very much appreciate it if you would like our page and then let us know if you can see our updates in your news feed. Do they appear, are they too frequent, do you only see them in the ticker, is the timing right? We appreciate your letting us know your thoughts as this will change our service offerings and how we manage our clients for Facebook services.

Facebook McCord Web Services
On this Facebook business page, we are only posting once and maybe twice a day. Here we are testing to see if you can even see our update. Can you see our update in the news feed, is our update lost in the shuffle or noise, can you even see the update in the left sidebar under your page likes. We would very much appreciate your liking this page to help with this particular test.

Remember, we are not trying to spam you but really want to evaluate what fans want and see on Facebook. We will continue our test until the end of December. If you choose to participate, we will post a link to our white paper for you to get it free when it is completed.

Thanks for considering joining our test and letting us know feed back on what you see. Although we test what can be seen on other Facebook accounts, to have a more sets of eyes letting us know what they can see if truly invaluable.

Thanks!

Nancy McCord

 

iPad Emulator Tool

With the popularity of iPads and tablets, it is important to take a moment and view your website the way an iPad would see it. I’ve found this free online tool that allows you to do just that; see your site like an iPad sees it.

http://ipadpeek.com/

If you watch your Google Analytics statistics you will see that Google is now reporting iPad and tablets users in the statistics.

Of interest to me recently was that screen sizes were growing and now with the advent of iPads and tablets, they are shrinking again. A good size for a design is about 1100 pixels wide or so as this looks good on tablets and on most computer screens.

Now I can’t wait for a small tablet tool for the popular Amazon Kindle Fire!

Handling Bad Online Reviews

Getting a bad review online can be maddening, but don’t make it worse by responding without putting in a lot of thought to how your own response will be perceived by future customers.

I have a client who had a very poor review. When you are in business, you can’t please everyone, but in this case the owner shot off a rebuttal that when I read it, I just cringed. It made a bad situation much worse. It portrayed the business owner and staff as angry, resentful, argumentative, and vindictive. OUCH!

Sometimes a bad review can be a wakeup call. When you get a bad review, step back and look at it, could it be truthful, or have a grain of truth to it? It is very important to take a careful look to make sure that there is not a change needed on your part such as a change in office policy, customer service, or staff retraining.

If you feel that a rebuttal must be made. Focus on the positive, express concern for a problem, offer special attention from top management to repair the situation. Encourage the reviewer to recontact the office for a refund, redo, or credit on future service. Don’t write a hot rebuttal that trashes the reviewer or accuses them of being unfair or dishonest. This will only work to hurt you and make you look like the review was really true based on your hot angry response.

You can’t fight unfair reviews, but you can work to soften the blow and maybe even become better by taking the review as constructive criticism. Just be careful in your response and work to repair a poor situation not to make it worse with your own comments.

Integration of United Parents and Chit Chat for Facebook makes Online Collaboration Safer for Students

Today’s post is a guest post from the people at Chit Chat for Facebook. As we are concerned about kid’s online security, this product may be something that you may be interested in taking a closer look at for your family’s use. Although I have not used the product myself, I felt it was important enough to share the information with you in this special featured blog post.

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The makers of Chit Chat for Facebook, an instant messaging application that runs on the desktop and integrates with Facebook, have recognized that the internet has become an important and indispensible tool in the education of youth. Students have immediate access to more information of better quality than at any time in the past thanks to the internet. Additionally, social interaction on the Web allows for the exchange of information and ideas on an unprecedented scale.

Collaboration on homework is as likely to occur online now as it is face to face. Students can not only collaborate with local peers, they can discuss topics with experts, hobbyists, and lay persons from around the globe, bringing expertise to any topic at hand. Of course, with access to information and expertise comes exposure to some unsavory elements as well. To parents, the problem is three-fold because they wish to protect their children while simultaneously encouraging them to explore the world available online and also allowing them their privacy.

The makers of Chit Chat for Facebook understand these concerns and the desire for Facebook parental controls, which is why they have chosen to pair their award-winning Facebook chat application with the best security software offered by United Parents. United Parents Child Protection Service is a leading provider of solutions for parents who want to protect their children online while respecting their privacy.

Chit Chat for Facebook is a desktop program for Windows PCs that provides an enhanced environment for chatting through Facebook. There is actually no need to be connected to Facebook to use Chit Chat because it interacts directly with the Facebook servers. The fact that Chit Chat is a separate application allows for enhanced security features to be enabled that may not otherwise be available through the Facebook user interface. By integrating Chit Chat for Facebook and United Parents, the following child internet safety protections can be offered while still respecting a child’s privacy.

The Child’s Summary Dashboard is the main feature of United Parents and it offers a continuously updated analysis of a child’s online behavior. This includes the times the child is online, demographic information of the people the child is communicating with, and the top subjects discussed. There are no details in this report that would violate the child’s privacy or provide parents details of personal discussions. Rather, the summary is just that, an overview of what is going on that can help parents to identify red flags and then discuss them with their children before any problems arise.

In addition to the Dashboard, United Parents Child Protection Services also offers monthly reports that are sent by email and Alerts that can inform a parent if or when a child gets into trouble online. Probably the most innovative feature offered by United Parents though is Digital Graphology. This can be thought of as an online fingerprint system, which analyzes the grammar, phrases, sentence construction and other behaviors of individuals who are communicating with the child. Because these patterns are unique, United Parents can compare them against a database of known predators and bullies. This means that no matter what the screen name or location, if a digital fingerprint matches that of a known offender, parents can be notified. What makes the system even more innovative is the fact that it updates based on user experience. Thus, the more people who are using the system, the more effective it will be and the more complete the database.

Many parents are concerned about the ramifications of such software on their relationships with their children. Some also worry that it is a violation of trust. However, United Parents has taken great care to address the issue of privacy, which is the reason the makers of Chit Chat for Facebook feel comfortable partnering with them. The key feature of the software is protection, not intrusion. There are two important aspects that must be considered to make an informed decision about United Parents. First, the software is primarily intended to identify threats, not to record or eavesdrop. Its principle intention is to monitor patterns of behavior and flag acts on the part of the child or those they are communicating with that may be dangerous. In many cases, children are not even aware of the potential danger of a situation.

The second aspect of United Parents that needs to be considered is that it leaves control in the hands of parents, who are encouraged to use the software to interact with and better understand their children. Then idea is to alert parents to risks so that open dialogue can occur. In essence, United Parents is looking to bring children and parents closer together.

The industry for Facebook chat applications is awash in options, which makes choosing a particular application somewhat difficult. However, for parents who wish to protect their children while allowing them their freedom, the only real option is Chit Chat for Facebook as it is the only one to pair with an online child protection service. Many parents regulate how and when their children use Facebook. It is, after all, a potential source of bullying and cyberstalking. Facebook software app, Chit Chat for Facebook, aims to give both parents and children peace of mind through partnership with United Parents.