Category: Google Places

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An Update on Google Places This Month By Google

Google has been changing the information it shows on Google Places pages this last month. Here are a few updates that they have made and adjustments to our service offerings due to the changes.

First, it is important to know that we do not guarantee any specific placement on Google Places or improvement in your current placement. You should be very careful of using any firm that does guarantee this. Google has not revealed any specific information about how to optimize for Google Places to any resource and in fact we have debunked some of the techniques used by “Google Places guaranteed placement firms” and have written extensively on the topic of best practices for Google Places.

Since November 2011, typically your Google Places listing will link directly to your website. There may be a link in your listing that will forward readers to your Google Places review section, but no longer does Google force a reader to view a Google Places page in order to find out information about that business. Although we do cannot definitively identify that our updates to categories and additional details make a difference when Google “racks and stacks” the results for location specific searches, those elements that were hidden previously in Google’s Google Places recent updates are now again visible to readers who visit your Google Places page when they click an arrow to open up the additional information fields.

Google will only show four service categories and now only the first four or five additional detail items you list in your Google Places account. As a result our monthly service update pricing has changed from $40 a month to $25 a month. This service is only available to accounts who have used our set up service which costs $240. As an honest web services provider who wants to make sure that all we do benefits you on the Web, our decrease in service charges is based on the lower amount of time to update your account on a monthly basis.

You can read more about our Google Places Set Up services on our website.

 

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Google Places Changes Limited Information Now Visible on Google Places Pages

I wanted to share with you a letter I sent out earlier this month to our Google Places clients. I think that you should be similarly aware of the changes that we are seeing in Google Places that affect the use of account set up and management services including our own. You will always get the truth from us on things that have changed on the Web, even if it affects our service offerings.

For now, we are evaluating if we will continue to offer Google Places management services or create a new and revised program.

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I wanted to keep you updated with the changes that Google has been making in the last several weeks to Google Places.

First, it used to be that when your listing was shown in a local search that the first page in the search results Google showed was your Google Places page. It was crucial that this page be optimized for your services for local placement.

These past several weeks I have seen a change in the way Google returns Google Places. Now it appears that Google ranks your listing, but is driving traffic NOT to your Google Places page, but rather directly to your website. For some accounts Google shows a link to the places page which now really just shows an owner comment section (which we update monthly) and your Google reviews from customers.

Although I am not sure yet if Google is still using the information that we update on your account to rack and stack listings, what we have been doing in our monthly updates for Google Places accounts is not visible to the consumer when they click into the Google Places page – only reviews are visible and the “owners” comments.

For now I am not discounting the importance of what we do in a Google Places monthly update but am watching carefully so that every service you purchase from us has value. If based on this new information you would like to stop our $40 per month Google Places update service to see what happens to your listing, just let me know.

If as I evaluate further and if I see that what Google has changed makes our update service not meaningful for you, I will make sure to advise you so.

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At this point, I don’t have a definitive answer to let you know about Google Places, but I do feel that we will be changing our program based on what is visible to the customer as well as potentially creating a Google Review Getting program. Stay tuned as we try to reach some conclusions on where your money is best spent for Google Places.

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Responding to Unfavorable Online Reviews

Getting a bad review online can be maddening, but don’t make it worse by responding without putting in a lot of thought to how your own response will be perceived by other future customers.

I have a client who had a very poor review. When you are in business, you can’t please everyone, but in this case the office manager shot off a rebuttal that when I read it, I just cringed. It made a bad situation much worse. It portrayed the office staff as angry, resentful, argumentative, and vindictive. OUCH!

Sometimes a bad review can be a wakeup call. When you get a bad review, step back and look at it, could it be truthful, or have a grain of truth to it? It is very important to take a careful look to make sure that there is not a change needed on your part such as a change in office policy, customer service, or staff retraining.

If you feel that a rebuttal must be made. Focus on the positive, express concern for a problem, offer special attention from top management to repair the situation. Encourage the reviewer to recontact the office for a refund, redo, or credit on future service. Don’t write a hot rebuttal that trashes the reviewer or accuses them of being unfair or dishonest. This will only work to hurt you and make you look like the review was really true based on your hot angry response.

You can’t fight unfair reviews, but you can work to soften the blow and maybe even become better by taking the review as constructive criticism. Just be careful in your response and work to repair a poor situation not to make it worse with your own comments.

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How to Get Your Google On!

Google is the top search engine and continues to stay that way even with increased pressure from Bing and Yahoo. So it is important that your marketing plan cater to this fact. So often I am asked what can I do to improve my search position on Google? Here’s how to “get your Google on”!

1. Redo your home page to include content and not mainly images. Search engine spiders cannot read images.

2. If you are using WordPress as the backbone for your website, contact a WordPress web designer to make these changes to your template:

  • If you have been archiving content like newsletters or blogs off-domain, get them on-domain now! If you aren’t blogging get your designer to create a page template just for your blog page. It must include the archives, categories, and tags.
  • Update your site navigation with links to point to the blog, create a new section just for your videos if you have them. If you don’t have videos get started creating simple ones and post them to YouTube.com ( a Google property) and embed them in your website. Start a regular informational content building program ON-DOMAIN.
  • Bring all old newsletters onto your site you have archived off-domain and housed at Constant Contact or other resource. Most likely a page will need to be created for each newsletter and then hard coded into the newsletter page.
  • Create a new reviews page on your website. Pull the favorable reviews from the web, link back to the original content. Build up the positive things. Link to the home page of the BBB showing your rating if you use them.

Get Google Maps going for any locations
Pricing is $240 per location for set up and then $40 each site for monthly account refreshes.
More info: http://www.mccordweb.com/internet-marketing/google-maps.php

Consolidate your efforts in Facebook. One page for all business. locations don’t be fragmented
Do Facebook Mini services for $8 per day
More info: http://www.mccordweb.com/internet-marketing/twitter.php#ghost

Get going on Twitter or remove the icon from your website
If you aren’t going to update something, don’t take a black eye remove the link from your website.
Twitter Mini $8.50 per day
More info: http://www.mccordweb.com/internet-marketing/twitter.php#ghost

Get blogging but only on-domain
Do the Topaz Level at the minimum two days a week for $50 per week. If you can afford a higher level do it!
More info: http://www.mccordweb.com/blog-writing/index.php

Get going with Google AdWords
Set up and first four weeks of account management is $699. I would recommend a landing page for each of the four ad group themes we would do. Landing pages typically take 5 hours at $80 per hour to create. You may need your blog designer to help with the contact form implementation as typically the landing page will have a small form at the bottom.

We recommend a click budget paid to Google of $500 per 30 days on top of our fees.
More info: http://www.mccordweb.com/internet-marketing/adwords-quick-start.php

Get your site confirmed and set up with the Google Webmaster control panel
Get a site map created and your site validated. Diagnostics can be done on demand to the site after set up.
Typically set up and validation is about 1.0 hours or so. We recommend monthly reporting once set up. We review placement on keywords, review your webmaster control panel, reload your sitemap. Set up is 1.5 hours and then monthly reporting is typically 1.5 to 2 hours billed at $80 per hour.

Build online reviews
I would highly recommend that you start approaching clients to build your online reviews. Get the email when setting up service, Offer to send coupons for the services you provide. In all your correspondence link to your Google Places pages for both locations and ASK for a review.

Remediate your online reputation
Make sure all employees know of any bad reviews you have received online and work to implement new procedures that solve those problems. Reviews may be scathing, but there is typically truth in them. Look at them as areas of constructive criticism.  All employees should believe that customer satisfaction is their job. It will show in your reviews, your referrals and repeat customers.

If you can’t afford everything I would do AdWords first, at the same time do Google Places, then the website changes, then the blogging, then Facebook and Twitter.

It is time to get your Google on!