Category: Google Places

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Google Explains the Name HotPot

Google sent me a note on Twitter when I tweeted about Google HotPot recently when I had blogged about it last week. Turns out there actually is a story behind this queer name they chose for their terrific new online review interface.

“Hot pot, the dish, is about community. You and your friends huddle together and add ingredients to a pot of boiling broth, creating a delicious soup to be enjoyed by all. Sometimes you take your own food from the pot, and sometimes you taste what your friends have added. This shared experience of gathering around a fire to cook and eat communally is a fundamental illustration of how we’ve come together to enjoy food from the earliest days of humanity.” Read the full article on the HotPot blog.

So it appears that the Google HotPot team is watching Twitter which that in itself is an interesting note. Okay I’m not sure I buy into the HotPot thing for food, who wants people double dipping into food you actually will eat, but the concept of sharing information on reviews, restaurants, businesses, hair salons, all makes perfect sense.

I like Google HotPot, it is similar to Four Square, but I like HotPot better as I can be at my computer updating Facebook and jot a note in HotPot. I don’t have to be on my mobile phone to write a review like you do with Four Square. The sharing aspect is cool and I am personally using it to write reviews for the local businesses that I use.

Even more interesting for me is that HotPot is integrated with Google.com and Google Places. So anyone who is in my HotPot group has their reviews shown on my Google.com searches and all HotPot reviews appear on Google Places. I think Google has a winner with HotPot, but here are a few names that I ask them to consider while they are at it: Stew Pot, Add to My Stew, Fondue It, Tell Me More, Crazy Spot. What weird and wonderful names can you think of? Just put them in comments below. Google appears to be listening.

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What You Can Expect From Social Media

I have had a few clients say “Facebook is not working for me, I am not making any sales from it!”  It is important to understand what Facebook is and what Facebook is not. I do not consider Facebook, at this time, a strong lead generation tool. That being said, I do recommend that every business have a Facebook Business Page and actively work to connect with client’s and prospects.

Facebook is about connections and creating web authority and a reputation. Facebook is a place for prospects and customers to interact, share information and insights, ask questions, and get to know each other on a more personal level. Now, don’t flame me just yet if you disagree, I have personally done business on Facebook, but creating sales is not the real purpose for Facebook. From my point of view there is no better tool for lead generation than Google AdWords and Facebook is not Google AdWords.

“So if Facebook is not a strong lead generating tool then why should I use it?”  You will want to use Facebook as this is where your prospects and customers are hanging out. By exposing people to your products, services, and your business culture, you can move them off Facebook and into your website where your message is more tightly focused and is about lead generation.

Consider Facebook as a snap shot, a gateway, a teaser, an introduction to your business. With the right impression on Facebook you can encourage a migration to your website where your message is more selling focused.

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Responding to Unfavorable Online Reviews

Getting a bad review online can be maddening, but don’t make it worse by responding without putting in a lot of thought to how your own response will be perceived by other future customers.

I have a client who had a very poor review. When you are in business, you can’t please everyone, but in this case the office manager shot off a rebuttal that when I read it, I just cringed. It made a bad situation much worse. It portrayed the office staff as angry, resentful, argumentative, and vindictive. OUCH!

Sometimes a bad review can be a wakeup call. When you get a bad review, step back and look at it, could it be truthful, or have a grain of truth to it? It is very important to take a careful look to make sure that there is not a change needed on your part such as a change in office policy, customer service, or staff retraining.

If you feel that a rebuttal must be made. Focus on the positive, express concern for a problem, offer special attention from top management to repair the situation. Encourage the reviewer to recontact the office for a refund, redo, or credit on future service. Don’t write a hot rebuttal that trashes the reviewer or accuses them of being unfair or dishonest. This will only work to hurt you and make you look like the review was really true based on your hot angry response.

You can’t fight unfair reviews, but you can work to soften the blow and maybe even become better by taking the review as constructive criticism. Just be careful in your response and work to repair a poor situation not to make it worse with your own comments.

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Google HotPot a Great Idea With a Silly Name

Google released HotPot about two weeks ago and so far I have used it several times and like it. I have to say if you have not checked it out you definitely should. If you are a local selling and serving business, you for sure need to come up to speed with HotPot as it will be incredibly more important to your business in the months to come.

First check it out here: http://hotpot.google.com. I think it has a stupid name and should have been named something more indicative of the service, but if you think about it, reviews stir the pot of attention so maybe HotPot works. Not sure who was at what bar with what drinks under their belt at Google when they dreamed the HotPot name up.

Never the less, once you start to use HotPot you will understand the this is one powerful tool that you will definitely want to encourage others to use to help your own business. First HotPot is very similar to Four Square. In fact so much so you may say – hey did they steal this idea. Well most likely they did as Google is not incredibly creative on its own, its MO is to see something they like and then knock it off.

If you have a Google account, you have a HotPot account. The great thing about HotPot is that it is a web interface and not solely a mobile interface like Four Square. Additionally, HotPot ties in directly with Google Places. Have you wondered how reviews appear now on your Google Places account? Well they are now going to come in via HotPot.

I personally just reviewed two restaurants that I ate at in the last two weeks. Both got 5 stars from me. Not only can you star rate a local business or place, but you can leave a comment and rate service, ambiance,  and value. When your review is done, you get another review registered on your HotPot account. You can add friends automatically with which you will share reviews. I think that Google is pulling your GMail address book contacts for this, but I am not positive.

The important take away on this is that HotPot feeds reviews to Google Places. For local businesses, HotPot activity will be key to getting reviews and plenty of them. No longer will Google need to rely on City Search, Yelp, or Google Maps, they now have their own “Four Square” like tool to garner reviews and build up activity on Google Places so they can further monetize local search.