Month: July 2011

Posted on

New Twitter Background Design How-To

Twitter has moved to a very slim line background profile. If you haven’t visited your Twitter profile in a while and you had done a custom background, you may find that what you had before is cut off and nearly invisible with the new Twitter background space available.

Here are is a detailed explanation of what space you now have for Twitter.

We used to take a 1,920 pixel wide by 1,000 pixel tall canvas and show the company phone and website address in a block starting 25 pixels from the left to 200 pixels from the left. This space has now shrunk to 5 pixels from the left to a maximum of 110 pixels from the left.

The top drop down has also changed. Before we started our content block 70 pixels down from the top. Now we start the content block at 0 pixels or 57 pixels depending on what type of graphic you will be using. You may have to tweak a few things on your background based on the visual elements you are using, but this gives you a starting point.

The big issue is that background space has shrunk from 200 pixels to 120. This means that your previous Twitter background will look bad with the new interface design. In fact your company information that previously used to show may be cut off. There just isn’t much real estate for personalization at this point, but you can still use what is there to tie in with your website brand colors and Facebook Business page profile.

If you use HootSuite or TweetDeck to update your Twitter account, now’s the time to look at what your profile at www.Twitter.com looks like so you can make sure to make any necessary changes to keep looking good!

Posted on

With Facebook and Twitter, Do You Still Need Blogging?

Many clients are now investing time and money on keeping Twitter and Facebook updated so with all of that do you still need your blog updated? Absolutely!

If your blog is installed under your own domain and resides on your website server then adding to your blog benefits the organic placement of your website as you build blog content. Twitter and Facebook are important ways to engage customers, search engines are starting to look at your activity on these networks as part of their SocialRank scale which impacts organic placement, but activity on these platforms does not build website content like blogging does.

When it comes to choosing where your money is best spent to improve organic search placement I like blogging best, then Facebook and finally Twitter. I place Facebook above Twitter as Facebook is where your prospects are spending a significant part of their time and I feel it is important to engage them where they are active.

Although SocialRank does not carry the same weight in organic placement as PageRank, both Google and Bing are actively now monitoring SocialRank. I feel that over time the activity you have on Facebook and Twitter will become more important in affecting your organic placement and where you appear in personalized search results.

In fact for national businesses involvement and engagement on Facebook and Twitter may be key to mitigating the focus of localize search results in organic placement that Google and Bing are both pushing at this time. I say that as search results are now personalized and focus heavily on showing results in your geographic area, but also include a social component where personal connections and interconnections are a factor of the results you see as well.

We invite you to find our more about our services for blog writing, Facebook updates, and Twitter writing if you have a need.

Posted on

Responding to Unfavorable Online Reviews

Getting a bad review online can be maddening, but don’t make it worse by responding without putting in a lot of thought to how your own response will be perceived by other future customers.

I have a client who had a very poor review. When you are in business, you can’t please everyone, but in this case the office manager shot off a rebuttal that when I read it, I just cringed. It made a bad situation much worse. It portrayed the office staff as angry, resentful, argumentative, and vindictive. OUCH!

Sometimes a bad review can be a wakeup call. When you get a bad review, step back and look at it, could it be truthful, or have a grain of truth to it? It is very important to take a careful look to make sure that there is not a change needed on your part such as a change in office policy, customer service, or staff retraining.

If you feel that a rebuttal must be made. Focus on the positive, express concern for a problem, offer special attention from top management to repair the situation. Encourage the reviewer to recontact the office for a refund, redo, or credit on future service. Don’t write a hot rebuttal that trashes the reviewer or accuses them of being unfair or dishonest. This will only work to hurt you and make you look like the review was really true based on your hot angry response.

You can’t fight unfair reviews, but you can work to soften the blow and maybe even become better by taking the review as constructive criticism. Just be careful in your response and work to repair a poor situation not to make it worse with your own comments.

Posted on

Know Your Cost Per Acquisition to Be Profitable with AdWords

To use pay per click advertising successfully you really need to know what your cost per acquisition is or rather how much you are willing to spend to get a new customer and still have profit left over. Without knowing your cost per acquisition, you can actually be paying Google AdWords for each new customer sale you make or each new customer your get. Google will work hard to spend your money, but it is your job to make AdWords profitable for you.

So, do you know how much it costs for each customer? How to you figure this out? A lead conversion in Google AdWords does not mean a sale. The formula for each business is different. One of my clients told me that for their business, it takes 10 leads to make a sale. Typically the higher the value or price of your service, the more lead conversions you will need to make a sale.

AdWords will track the lead conversions for you, but you need to track sales generated and each month look at the sales generated, total spent on advertising in all areas and then extrapolate to determine your cost per acquisition. In some cases when clients review this information they find which avenue is a better lead generator for their business or that one is more cost effective to use than another. Without this additional information and careful review, you may be spending more than you should on generating new business.

Once you know your desired or average cost per acquisition, Google AdWords has some excellent tools to help balance your traffic and cost per click to keep you within your profit restraints. The conversion optimizer with a maximum cost per acquisition setting is an excellent tool. You can balance what you want to spend with what Google recommends. Remember however that Google is in the business to serve clicks and you need conversions and sales so make sure that the setting you use does not stretch your margin too tightly.