Blowback on AdWords Enhanced Campaigns

This article called “What One Million Dollars in Spend Has Taught Us About Enhanced Campaigns” has been getting some wide discussion in my sphere of business. Many are concerned with the inability in AdWords to separately target mobile and for some advertisers, mobile clicks that are not converting are eating up their ad spend.

“A quick note about this data is that while CPA is up across the board this is partly due to seasonality for a few major accounts. It’s obvious though, that CPA is up on computers for Search and Display but that mobile and tablet CPA is up at a much, much larger percentages and has started to make up larger percentages of budget allocation. This is also macro data so one account with high CPA goals that has increased budget over the past few months could drastically skew these numbers.” Make sure to read the rest of this interesting article.

Watching your mobile ad spend right now is very important.
Watching your mobile ad spend right now is very important.

Interestingly the data seems to provide that ad spend is up on mobile but eating into the total ad spend budget significantly enough that conversions are down according to this oneaccount manager that wrote the article. When this manager moved out of mobile using the -100% bid adjustment, tablet traffic moved in to fill this space. Due to the change in ad serving strategy, this account manager saw an increase in the cost per conversion.

For our clients, we are watching the mobile ad spend very carefully. For some we are pushing down the bid adjustment, a few we have moved out of the mobile ad space, but for many mobile just has not been a big cash drain. For many of our accounts in the month of May we did see a big drop in conversions, and increase in the cost per conversion, but for nearly all it was not tied to mobile traffic, rather appeared to be increased market competition possibly as a result from Penguin 2.0 and new advertisers moving in to AdWords.

It will be interesting to see what happens with Enhanced Campaigns in the very near future. I would expect that AdWords will eventually give advertisers the ability to bid adjust mobile, tablet, and desktops as this would keep advertisers happy and allow for greater control over ad spend. For now, advertisers and account managers can only bid adjust mobile activity.

Although we are not seeing the types of results for our clients that the author of this interesting article shared, watching carefully the percentage of your budget being eaten up by mobile in AdWords right now if a very good idea.

New Bulk Upload and Change Comes to AdWords

Don’t know how to use AdWords Editor? You can now download editable reports in AdWords and then change the data as you desire and then upload the report back to AdWords for immediate changes. Read the instructions for more details on this new way to update your AdWords account.

I’m playing around with the feature and here are a few of my thoughts.

1. If you use AdWords Editor, you probably don’t need to use this feature, but for those that don’t want to learn how to use AdWords Editor, this gives immediate and instant updating in bulk access.

2. The key is to select a report where editable makes sense. That would be specifically be for a bid, a keyword, or ad text. Download the report but make sure to tick the check box next to editable. Change your report the way you want, and then using the left slide out menu go to the report center. Click the tab at the top that says upload and then upload your report. AdWords will instantaneously update your account and let you know what loaded and what failed.

Follow these specific instructions when changing keywords:

“General rules for editing your keyword reports

  1. Do not modify or delete the first three rows: Report info, Parameters, and Column names.
  2. For every change you make, whether it’s an addition, a deletion, or an edit, you must enter a value in the “Action” column. You have three options: Add, Remove, or Set. If you don’t enter one of these action words in the “Action” column of a row, our system will ignore the row completely, and your changes will not take effect.
  3. When editing an existing row, you can only modify these three columns: keyword state (“paused” or “enabled”), destination URL, and keyword max CPC. Changes to any other column will be ignored.

    For example, when editing an existing row, you cannot change the keyword or match type values. If you wish to change a keyword’s match type, you must delete the keyword and re-create it with the proper match type. (See the “Instructions for common edits” section below for a step-by-step guide.)

  4. Don’t worry about deleting extraneous columns or the total rows. Simply upload the whole report, and we’ll ignore what isn’t essential.
  5. Do not use square braces ([ ]) or quotes (“”) to indicate a keyword’s match type. Instead, specify the keyword’s match type by name (broad, exact or phrase) in the match type column.
  6. Be sure to save your upload file in one of our supported formats(.csv, .tsv, and Excel).”
  7. Find out more.

Looking over the criteria for how to get AdWords to accept the uploaded document, I still have to say that I think AdWords Editor is easier to use, but for those that simply don’t want to use it or have a greater knowledge of Excel this new option may be just right for you.

Is a Competitor Trying to Smear Your Reputation Online?

I came across this article this past week in the Wall Street Journal that talks about how to deal with competitors unfairly targeting you and making an effort to erode your reputation online with forum posts. You can read the full article here.

Unfair reviews can hurt.Although I have not been a victim to this type of attack by a competitor, I have been the victim of an attack by a prospect who I turned down for a working relationship. This person wanted to buy our blogging services to boost search engine placement, but I found his business had so many customer complaints that I told him we were not a good match for his needs. Unfortunately I mentioned the number of negative reviews he had at epinions as the reason, and he retaliated by posting negative reviews about my firm online at several scam alert sites.

The Journal talks about forums and what to do and for any business that has been targeted, it is worth a quick read. Just be aware, that once a review is out there on a forum, you may have a chance to have it removed. If the review appears at City Search, Google Local, Yelp, or an scam review website, you’ll never be able to get that review taken down. It is just a hard cold fact – no matter how hard you push, those types of reviews will stay up.

I recommend when possible that you write a new rebuttal and if you can re-mediate the incident try to do so. If you cannot re-mediate something, as in my case, post your rebuttal, be honest on your own website about what happened and work to build more positive reviews and more forward.

I have personally given up on trying to move that unfair characterization of my business from the search results after trying many tactics to push the review down. Yes, these types of reviews and posting are unfair, but a reality in today’s connected world.