Category: Facebook

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Is Facebook Helping or Hurting You?

Portrait Of Extended Family Group In Park
Your Customers Are On Facebook!

If you have 500 or more followers on Facebook, you should be checking your business page once a day for personal messages (PM).

Facebook use is growing and more users are never leaving Facebook; instead using Facebook Messenger or PM’ing a business instead of visiting their website.

As professional Facebook account managers for a number of businesses, we see the type of traffic that comes in on the Facebook control panel. What is surprising is the number of people who will ask a question, ask for a price, request that you call them, or PM them back with more information.

If you never look at your Facebook business page, you’ll be missing all of these potential customer interactions. In fact if you just have a writing service and don’t look or pay your service to look at least once a week, potential customers may simply feel that you are not interested in their business.

The more followers you have and the more active your page is the more frequently you need to be watching Facebook for online messages.

Facebook has some nice message automation tools, but they only work if you enable them and use them. For every account we monitor, we enable an auto responder that includes our clients’ phone number and email address. For many clients we will monitor their message traffic at least once a week and some nearly every day.

Don’t shoot yourself in the foot by wanting to grow your business and then never checking Facebook – it’s where your prospects and customers are hanging out connecting with friends and family every day. They think that you as a business are there, where they are. Don’t let them find out that you’re not.

Need help with Facebook? Find out about our Facebook writing and management services.

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Are You Losing Customers Because of Facebook?

Portrait Of Extended Family Group In Park
Your Customers Are On Facebook!

If you have 500 or more followers on Facebook, you should be checking your business page once a day for personal messages (PM).

Facebook use is growing and more users are never leaving Facebook; instead using Facebook Messenger or PM’ing a business instead of visiting their website.

As professional Facebook account managers for a number of businesses, we see the type of traffic that comes in on the Facebook control panel. What is surprising is the number of people who will ask a question, ask for a price, request that you call them, or PM them back with more information.

If you never look at your Facebook business page, you’ll be missing all of these potential customer interactions. In fact if you just have a writing service and don’t look or pay your service to look at least once a week, potential customers may simply feel that you are not interested in their business.

The more followers you have and the more active your page is the more frequently you need to be watching Facebook for online messages.

Facebook has some nice message automation tools, but they only work if you enable them and use them. For every account we monitor, we enable an auto responder that includes our clients’ phone number and email address. For many clients we will monitor their message traffic at least once a week and some nearly every day.

Don’t shoot yourself in the foot by wanting to grow your business and then never checking Facebook – it’s where your prospects and customers are hanging out connecting with friends and family every day. They think that you as a business are there, where they are. Don’t let them find out that you’re not.

Need help with Facebook? Find out about our Facebook writing and management services.

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Site Prominence and Local Organic Placement

Mobile exposure in AdWords is key.
Does your website show up prominently in mobile searches for your location?

Organic placement in the local results is important for many businesses, but the big question is how can you get there other than paying your way onto the page with Google AdWords?

If you are a service provider that looks to sell your services in your hometown, placing with your location is key to growing your business.

Here are my top tips to getting local placement for smartphone and desktop searches.

  1. Make sure that your phone number is in text at the top of your website page and not in an image.

2. Make sure that you have your full address and phone number in the footer of all of your pages.

3. Put your phone number and city location in the meta title tag of your home page.

4. Make sure that you have your city location in your h1 and h2 tags on your page.

5. Start working on great customer service and start building reviews. If you have reviews on your website, make sure they are coded for Google using Rich Snippets.

6. When you blog, blog with purpose and cater to your local market with city or state names positioned prominently.

7. Hire a savvy expert who will assist you in crafting a content strategy to boost local positioning. At McCord Web Services we provide consulting to help you position your website to place in your geographic location.

Don’t flounder around anymore, get the help you need to start placing locally in your city and state.

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Where Should You Spend You Money for Online Activities

You can recoveIf your business isn't in recovery yet, where can you trim money?r from a hack.
If your business isn’t in recovery yet, where can you trim money?

If your business is pulling back where can you realistically chop in your marketing plan and not get hurt?

Chop Away

Social Media – if you are paying to update Facebook, Twitter and Google+ you could easily take a break to save money.

Blogging – try not to kill all your writing as the SEO juice you get from well-written blog posts helps you in the long run, but maybe consider moving from three days a week to two or from two days a week to one.  Try to still keep the momentum up but maybe lower the word count or frequency.

Chop Not!

Google AdWords – don’t touch it unless you absolutely have to. AdWords is hands down the best way to generate new leads and start cash pumping back into your business.

e-newsletters – they build loyalty and repeat business. Newsletters are especially important to businesses that have annual renewals for service plans like pest control firms and HVAC firms.  If you chop this, your name is not kept in front of your customers and come time to renew, they may not see the value of renewing; which will hurt your sales even further.

Need some practical sense to make the most of the budget you do have or to get AdWords to work harder for you? We’re the firm to call and chat with first especially if you are looking for honest advice you can trust with no sales pressure.