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    Astria Fireplaces and Innovative Hearth Products Redeemed

    November 20, 2015 - By Nancy McCord

    In my ongoing review of Astria Fireplaces made by Innovative Hearth Products this week, I wanted to post an update. Here is the note I sent yesterday to staff at Astria Fireplaces: “The bank has just informed us they will not move our construction loan to a regular loan until…

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    Managing Your Web Reputation, One Review At A Time

    Managing Your Web Reputation, One Review At A Time

    September 30, 2019
  • Reviews - Social Media

    Social Media and Customer Service – Continued

    November 18, 2015 - By Nancy McCord

    Continued from Monday 11-16-15. Many businesses do not see the need to be on Twitter or Facebook, but these are the very first places that their customers will look to get help if they cannot get it from the business’ website. More frequently consumers will start with Facebook, but many…

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    Managing Your Web Reputation, One Review At A Time

    Managing Your Web Reputation, One Review At A Time

    September 30, 2019
  • Reviews - Social Media

    Social Media is the New Customer Service Portal

    November 16, 2015 - By Nancy McCord

    Here’s the situation… my husband and I ordered two Astria Envy Fireplaces (InnovativeInnovative Hearth Products) from our builder back in August. That’s over 13 weeks ago, we have been given a number of shipping dates. Here’s what we have been told: Today: “Astria has informed him that the fireplaces will not…

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    Managing Your Web Reputation, One Review At A Time

    Managing Your Web Reputation, One Review At A Time

    September 30, 2019
  • Google - Tips - Try It Friday

    Easy Collaboration with Google Drive.

    November 11, 2015 - By Nancy McCord

    Written instructions to match our Try It Friday video on Google Drive collaboration. To get started you’ll want to have a Google account and download Google Drive. https://www.google.com/drive/download/. Then follow the steps to install Google Drive. On installation, Google will add a link to Google Drive in your File Tree…

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    Fewer clicks, More Revenue: Winning The Zero-Click Era

    April 22, 2026

    Building an Unstoppable Brand in a World of Ghost Bots

    April 8, 2026

    The Death of Last-Click: Mastering the 2026 B2B Journey 

    March 25, 2026
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