Category Archives: News & Trends

Are Trademark Issues Keeping Your Google Ads from Showing?

Nancy C. McCord, Owner of McCord Web Services LLC
Nancy C. McCord, Owner of McCord Web Services LLC

There are two scenarios I see often in Google Ads – trademark infringement and site suspension. Today I am going to chat about trademark infringement.

For Medical Spa owners one of the biggest issues is getting ads to show using the term Botox.  Even if you are a medical doctor who is able to provide Botox injections, you will not be able to advertise with the word Botox without getting an approval.

Here is the process. For more information check out Google’s help page on getting an approval to use a trademark.

  1. You will need your rep to pass the form for trademark use approval to the makers/suppliers of Botox at the corporate level. Your rep’s signature will not be enough to get ads to run.  Authorization Form
  2. Once a company principle has signed the form – make sure you have supplied your AdWords account number as part of the request process. They will send this online back to Google. Google will then mark your AdWords account as having the ability to show ads with Botox in the ads.

Now Google is pretty picky about the word Botox. They may flag your website and ads as disapproved for use of a Medical term and they may even suspend your website and all advertising for it.

The best thing is to not use the word Botox in your ad text. If you are advertising in the US you may still be able to use Botox in your keyword list, but if you have Botox on your website, you may get a site suspension forcing you to get an approval or remove all content.

If you do use Botox in your keyword list, make sure you do not use dynamic keyword insertion or you will surely run into a shut down issue.

Other words that have similar problems are all facial fillers and injectables like Restylane and Dysport.

If you need savvy help check out our services for Google Ads. We’ll use what we know to try to assist you in getting running again.

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Site Chat Apps Close Sales

Nancy C. McCord, Owner of McCord Web Services LLC
Nancy C. McCord, Owner of McCord Web Services LLC

Site chat apps do generate leads which do turn into sales.  I am a living testimony to that. Since I have installed the Drift app, which is an online chat app, I have had about 20 chats, some just about questions but four about services. One moved into contract and will spend about $2,500 for my services.

I’d say that having the chat function on my website has been good for business. What’s even better is that I am always on, but do not always enter a response immediately to a chat. Even with a live chat function, you can have weekends and a real life. Your business does not need to own you.

I do feel that my prospects do like the friendliness and immediacy of  live chat. The paid version of Drift, which I am using as a free version, does has an automated bot that fills in the gaps with responses which is nice and I may upgrade to it if I get more big sales.

I find that the really serious clients start out on the chat app but then move readily to email and then to phone calls. The client that found me via my online site chat closed in less than one week.

So, if you are looking for more sales, I do recommend installing on your website an online chat function. Drift is just one of them to consider, but there are others.

I invite you to subscribe to our monthly newsletter to get more tips and information that you can use for your own business.

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Considering Chat Apps for Your Website?

Find out about website chat aps
Find out about website chat aps

Seems simple, just install code and you’ve got a chat app. But not so fast. I am finding out from personal experience that not all chat apps are alike.

I started out with Drift and still have that chat app on my website. What I found as I used the app was it slowed my website to a crawl for load time. I think much of this is the code is installed in the head tag as instructions state, but may be better installed before the </body>.

What is happening on my site is the page is taking so long to load and the navigation does not operate until the chat app function appears – I consider this very bad. Drift must have made a code change to the asynchronous code recently as the page load time was not an issue before but started about two weeks ago.  As a result I have been actively looking for a website chat app replacement.

I have tried three Tawk.toMyLiveChat, and now Pure Chat. I am using Pure Chat on my website right now and so far I do like the free version. What I consider important for a website chat app are the following:

  1. Easy to install
  2. Able to configure colors
  3. Has a rock solid mobile app
  4. Does not impact page load speed

So far Tawk.To and My Live Chat  were too complicated for my needs and cumbersome to use.  Pure Chat has easy set up and I do like the mobile app which is simple to use.

I invite you to subscribe to our monthly newsletter to stay up-to-date on things that can help your website performance.

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Who Owns Your Google My Business Page?

Who Owns Your Google My Business Page?
Who Owns Your Google My Business Page?

Who owns your Google My Business Page? Well, of course it should be you, the business owner. But, did you know that many times your webmaster or internet marketing firm actually owns it?

Here’s just one scenario I saw last week. We did an AdWords set up for a doctor, the AdWords account already existed. The original marketing firm had set up their own business as a location tied to the client’s Google My Business page, so it looked like the client had two business locations. The Google My Business was linked to the client’s AdWords account.

What I found out was that the search marketing firm was getting free clicks to their business at the client’s expense. $35 of clicks just in two days! All without the client’s knowledge.

It is very important that you have all items for your business set up in your name and with your email. You should be the admin and never your marketing firm. Google is very persnickety about ownership of Google My Business pages and it is very, very difficult to break a connection once established, especially if you are not the account owner.

How will this issue for the AdWords client be resolved? First, the marketing firm needs to pass ownership or give admin rights to the real business owner. The owner needs to try to separate the two business locations and if all else fails get with a consultant such as myself to call Google and try to have Google do the separation.

Separation will most likely require a site revalidation by regular mail and may or may not be successful. For this client, for the time being, clicks cannot even be stopped to the other business as there is no way to select business locations once the Google My Business Page is connected to AdWords from within the AdWords control panel.

Be aware that this is a difficult issue to resolve. If this cannot be resolved, we may have to disconnect location extensions from the client’s AdWords account which would be a huge negative in our location specific search world for this doctors ad serving.

To find out more about our services, please visit us as www.McCordWeb.com.

 

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