Friction points, it’s all about finding where customers have trouble completing during the buying process with you and fixing the issues. Here are some examples of friction points: Buyers have trouble downloading completed video files for a drone photography agency. What can be done? Maybe using Drop Box with easy to…
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The Burger King Syndrome
The Burger King Syndrome? Yes, that is what I call it when a customer wants everything their way right away. Now, mind you, that is not necessarily a bad thing to want something your way – sometimes. It’s great to want things your own way. I want them my own way too.…
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Improve Your Cash Flow with These Business Tips
Improve your cash flow with my easy to use and implement tips for small business owners. Late Fees and Interest Make sure you put a late fee (I use $15 to $25) in your work agreement and spell out how much and when you charge interest on late payment. My…
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How to Get Clients to Value Your Time
Can you teach others to value your time? Yes, you sure can. I have been in business since 2001 and over time my business and client load and demand for my services have grown significantly. As a business professional who makes a living off of time billing, I have learned…
