Category: Google

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Online Reviews Can Damage Your Sales

Recover your reputation online by embracing the online system.
Recover your reputation online by embracing the online system.

Here’s a comment I found on Yelp about one of the businesses I cross paths with that when I saw it I cringed for them:

“…Terrible. My 8 year old was like, “OMG MOM what happened?” Called her to adjust, try to fix, whatever, she was rude and condescending beyond words… AND WAY over priced. She had the *** to tell me how much it would cost to fix them! She said it was a touch up…  Losing her eyesight and hand is NOT steady, her mind is gone too! NUTS! ”

Consumers love Yelp and business owners hate Yelp, but as a business owner, you’d better learn how to work the Yelp system to your advantage. Reviews about your business happen on Yelp whether you have an account or not. Deciding not to claim your page there does not mean that your poor reviews will not show up, rather you simply have no way to rebut them . This is the same for Google Local. Google will build a page for your business where a review about you will be housed whether you claim the page or not.

As this business I mentioned with the poor review, has tons of really great reviews, it is a shame that this one review on Yelp is getting serious exposure on Google that is sure to damage their sales.

Better by far is to embrace the system, claim these page (Yelp and Google Local) and drive happy customers there by pointing emails to these pages and asking customers to review you online. One terrible review will not hurt you when you have 10, 20, or 50 fabulous reviews. There will always be “trolls” out there and consumers know it, but when you have only one review and it is a really poor one and Google is choosing to show it by your website listing, it can damage your business terribly.

Need more help with your image online? Ask us about our Brand Booster program or savvy solutions to help build your online and website reviews.

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Mobilegeddon So Far Has Been a Bust

Pros and Cons Sign
What was Google thinking when they back pedaled on the mobile search release?

Fresh from doing a SEO review of five client sites, I have to say that mobilegeddon is a bust, at least so far.

Google started the roll out of this much talked about algorithm that was to have impacted over 14% of the search results in the mobile search sphere on Monday April 21st. But as of April 30th, I was still seeing sites appear routinely in the mobile search space that were not mobile-friendly.

Does that mean that there was all this hype about nothing? No, not really. I suspect that Google got scared of crashing it’s search engine and money driver if it moved too fast to chop sites that had not moved into mobile. I suspect that they will over time tweak this as new sites enter the index that are mobile-friendly, but they have already back pedaled from their previous approach.

Earlier in the year in the pending change announcement Google stated that if you did not have a mobile-friendly site you would be dropped from the mobile index. Later, Google softened this approach to say, well maybe you’d be dropped, but if your website really matched the query best and even if you were not mobile-friendly they would show your site in the mobile results as most relevant – totally watering down the first announcement.

Then, Google AdWords reps started to say, well if your site is not mobile-friendly and you are using AdWords advertising, your non-mobile-friendly website would still show in the mobile results as an AdWords ads. Note the serious conflict here? Advertising vs. Search?

I think that as it got closer to the date, Google decided that there was too much money at stake and sites had simply not upgraded as they had thought they would.

I do suspect that over time there will be a “weeding” of sites from the mobile index but for now I think the change on Google’s part is being driven by a concern for a loss of revenue in AdWords and search relevancy versus the competition.

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An Update on My Predictions for 2015

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What has already come to pass?

Well, I was right when I predicted what would happen in 2015 back on December 22, 2014… well at least for several items so far. You can read my full set of predictions for 2015 in this December blog post.

I predicted these things would be hot for 2015 and some are coming to pass right now:

1. The Mobile Web and Google
My prediction: This whole next year expect to see more activity from Google in regards to refining how websites are ranked based on mobile friendliness. If you at the minimum do not have a DudaMobile website to turn you not so friendly mobile site into one that Google will like, now’s the time to make that move. Better yet is to invest in rebuilding your website using a responsive design which will serve you better in the long run.

Update:
Google announced this past month that on 4-21-15 they will drop website listings from their mobile search index that are not Google approved “mobile friendly”. What came out this month as well is that Google does not have a separate mobile index and so appears to simply be massaging data to return mobile results. The next big question will be – will not having a mobile friendly site affect my regular desktop and tablet results on Google.com. On that issue, I am not prepared to make a prediction just yet.

2. Mobile Pay Will Be Hot
My prediction: As all merchants will need to upgrade their swipe terminals to accept the new SIM card personal identifier in credit cards, I predict that there will be greater use of mobile payments with Apple Pay and Softcard.

Update:
I have been vindicated that Mobile Pay or Contactless Pay as it is known is very hot. In fact, Softcard was purchased in March by Google and the technology is being rolled into Google Wallet. I expect to see a much bigger push on Google Wallet this next year. Apple Pay has rolled out and more users are embracing tapping their smartphone to pay at checkout. This is a growing trend and one I expect to see even more announcements come out as the year goes on.

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How Do I Fix my Mobile Problem for Google?

Man having an idea!
Need Help Fixing Your Mobile Issue with Google?

If you have received a notice from Google that your website is not mobile friendly and yet you do not have the budget right now to rebuild your website AND you don’t want to lose traffic after 4-21-15, what can you do?

There are a few services available that will scan your existing site and allow you to drag and drop files in their editor to make a responsive website. Even web hosts have gotten into the action with website templates that are integrated into their hosting platforms.

Although these simplified templates do not allow for a rich, interactive, and custom site, they are good alternatives that are relatively easy albeit fairly time consuming to work with.

Some sites that you may want to check out if you are a do it yourselfer are: DudaMobile – has mobile friendly as well as responsive designs WIX – just be careful of the design as not all are really responsive. Shopify has some nice designs to consider Webflow is even a consideration.

Of course if you want greater control over your design and content, or simply do not have enough time to do this yourself, we have a very nice turnkey program for responsive websites for you to check out and try out online.